Ernie Heffner is one of the most progressive funeral directors in the country. He has a nationwide reputation as a maverick, a forward-thinker and, above all, an innovator. His business, founded by his father more than 30 years ago, is one of the leading independent funeral service operations in all of Pennsylvania. It is his passion for service that makes his one of the most recognized names among funeral directors, writing articles and speaking to state and national funeral service associations and mortuary science colleges. It is because of his commitment to raise the bar in funeral service that he is willing to share his secrets of success.

His Agenda:
Step 8: Honing Your Service Model