Kates-Boylston Publications – The Funeral Director's Guide to Human Resources

The Funeral Director's Guide to Human Resources

The single largest cost of operating a funeral home is almost always how you manage your work force.

But many funeral home owners and managers continue to make the same mistakes when it comes to hiring, firing and developing employees. As a result, costs are usually higher than they should be, and turnover can be rampant.

“The Funeral Directors Guide to Human Resources” helps you solve those problems and many more. Learn how to:

  • Encourage the best candidates to seek employment at your firm.
  • Improve how you screen candidates and conduct job interviews.
  • Help new hires get off to a great start.
  • Reduce staff turnover by keeping your best employees.
  • Pick people with the right skillset to succeed in sales positions.
  • Keep employees engaged year after year.
  • Get the most out of company meetings.
  • Develop an employee manual that works for your operation.
  • Navigate the complicated terrain of social media in the workplace.

The guidebook includes never-before-published articles by Daniel M. Isard, founder and president of The Foresight Companies in Phoenix; Erin Whitaker, senior director, operations integration for Foundation Partners Group in Orlando, Florida; Chris Farmer, a lawyer with The Farmer Firm in Houston; Gabriel Ngo, vice president of human resources and payroll at Carriage Services in Houston; Kathy D. Williams and Melissa A. Drake, owners of American Funeral Consultants in New Paltz, New York; Stephanie Ramsey with The Foresight Companies in Phoenix; James Shoemake, president of the Dallas Institute of Funeral Service; and Judy Ralston-Hansen, executive vice president – human resources and administration at Homesteaders Life Co. in West Des Moines, Iowa.

Click here to read the Table of Contents

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