Shipping Costs and Timing

Timing

Orders are usually processed within 24 hours and shipped out within 48 hours. We do not guarantee same-day processing or shipping. We process and ship orders Monday-Friday, excluding holidays.

Standard Ground Shipping – Estimated arrival in 5-7 business days and are shipped UPS Ground. If you provide a PO BOX as your shipping address, your order is shipped via USPS and may take up to 10 days to arrive.

Shipping Rates:

United States: Standard Ground Shipping Rates within the contiguous 48 States for orders are $3.95 per product. Subscription products are not charged shipping.

Return Policy

Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell, and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.

Online purchases must be returned within 30 days of purchase.
Once your return is received and inspected by the fulfillment center (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied within 7 days. Please note, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order.

Questions
If you have any questions regarding our return and/or shipping policy, you can contact us at:
Kates-Boylston
3349 Highway 138
Building D, Suite B
Wall, NJ 07719
Phone: 800-500-4585
Email: customer@katesboylston.com

 

 


















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