KB Technology Partners

Each month in American Funeral Director and American Cemetery & Cremation magazines, our technology partners will answer your most pressing questions. Below you'll find profiles of our current technology partners and experts.

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ASD - Answering Service for Directors

Family owned and operated since 1972, ASD blends state-of-the-art technology with an extensive, 6-month training program focusing on compassionate care. The company's custom-built communication systems and sophisticated mobile tools were designed solely to meet the needs of funeral homes. With patented solutions, ASD’s smartphone app, ASD Mobile for iPhone or Android, was recognized as the winner of the 2012 NFDA Innovation Award after revolutionizing communication for thousands of funeral homes nationwide. By offering funeral directors unmatched protection for their calls, ASD has redefined the role of an answering service for funeral homes.

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Call: 800-868-9950


Batesville, the leading provider of high-quality products and profit-enhancing solutions for today’s death-care professionals, is a trusted technology partner to thousands of North American funeral homes.With a comprehensive portfolio of solutions designed specifically for funeral service, Batesville delivers the latest advances in websites, business management software and digital tools to make managing a funeral home easier and more efficient. Powerful functionality helps you strengthen connections with your community and create simple, satisfying purchase experiences so families feel good about their decisions. Contact your Batesville representative to explore how you can use technology for business success.

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Call: 877-287-8661


CemSites provides complete, customizable and robust web-based record management software for cemetery organizations of any size. We strive to improve the workflow of every cemetery with tools to visualize data, map and navigate graves, manage finances, sell products online, manage multiple locations and more. Our philosophy embraces the values of heritage and perpetual care – the same values that every community should expect from their local cemetery. All aspects of CemSites’ software are crafted and perfected in the USA and comply with PCI and HIPAA security standards.

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Call: 877-783-9626


The Personal Reflections® design tool by Coldspring® allows funeral homes and cemeteries to increase sales and boost close rates by engaging families in the permanent memorial design process. Using the interactive, web-based design tool, counselors collaborate with families throughout the process, adding unique upgrades for ultimate personalization and value. A full-color photographic rendering is produced as the color, design, text, and enhancement selections are made. The tool then provides the rendering and approval form for family acceptance and allows the order to be submitted directly to Coldspring for production - cutting days off the typical design, approval and order process.

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Continental Computers

Recognized as the industry leader, Continental Computers Inc. provides superior products and service to the death-care industry. The Director’s Assistant is globally recognized as the premier funeral home management software package. This recognition has enabled Continental Computers to embed TDAW as a recognized brand within the death-care industry. Year after year recognition as one of the “Top 500 Software Companies” by Software Magazine supports Continental Computer’s achievements, not only with TDAW but with all of the software products and service provided by this world class Microsoft-certified partner.

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Call: 800-874-1413

Director on Call

Transparency & Control … Director on Call realizes the importance of a First Call and is pleased to offer our new productivity tool “uJoin” that allows your Funeral Director to Monitor or Join in on First Calls or Pricing/Pre-Arrangement calls.

When DOC receives an important call from a Family Member, while gathering your First Call information or caller inquires into pricing, uJoin participants are immediately notified of a ‘First Call or Pricing Call in Progress,’ and provided with a uJoin call number. Your Funeral Director has the option to dial the uJoin number and listen to the call in progress.

Should they wish to assist or join the call, they press a key to u-mute and join the conversation. While most of our Funeral Directors may choose to let our Specialists handle the call, Director On Call believes in providing you with the tools and technology to ensure your level of service and quality expectations are always met.

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Call: 800-975-7716


Frazer Consultants is a personalization, technology, and consulting company for the funeral profession. We offer innovative website design for funeral homes; with features like Tribute Store, a revenue-generating flower ordering system that uses the florists you choose; and Tribute Pay, an all-in-one payment processing platform that lets families do more than just credit card payments. We also have Tribute Center, an intuitive and easy-to-use funeral stationery design software that lets you customize stationery using information from obituaries and more than 500 themes. From videos, to thank-you cards, to candles; Tribute Center makes personalized stationery and keepsakes easy.

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Call: 866-372-9372

Matthews Aurora

Matthews Aurora Funeral Solutions’ mobile technology is designed to grow your business. Created exclusively for funeral professionals, the new Matthews Aurora Funeral Solutions’ Catalog App allows you to take our product catalog with you on your iOS or Android tablet to present products to your families. Browse the entire catalog or merchandise your favorite selections to match your showroom and add your retail prices to create custom selection rooms. Simply configure once and deploy on multiple devices.

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Call: 866-673-5543


Passare is helping funeral professionals all over the nation reimagine the funeral experience. Passare is the industry’s only collaboration system with integrated case management. Only Passare allows families and funeral directors to collaborate on arrangements anytime, anywhere, from any Internet-connected device. Passare clients consistently report saving 30 to 45 minutes per arrangement in addition to experiencing improved operational efficiency. As a result, funeral directors are spending more quality time with families planning a meaningful service, which leads to higher customer satisfaction and a better overall experience for funeral professionals and families alike.

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Pontem Software

Pontem Software – Looking for solid technology advice amongst a sea of options and industry newcomers? Pontem has been serving the technology needs of cemetery managers for more than 30 years. With Pontem, you’ll find mature products with depth of functionality and reporting that is only achieved with years of industry experience. Pontem’s core products include best-in-class data management, integrated GIS mapping, and services such as cloud hosting and public online burial search. Pontem’s industry partnerships allow customers to build on a solid foundation by adding innovative new products such as mobile apps, 360-degree imagery, contracts and accounting and cutting-edge sales tools

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SRS Computing

SRS Computing is the industry leader in custom funeral home, cemetery and crematory management software. We believe in delivering zero-defect customer service while cultivating long-term client relationships. Our growing suite of management software is at the bleeding edge of technology. Hyper-focused on data fluidity, our products create a seamless process for single-site firms to multi-location corporations. With over 3,000 business installations, our clients span across 50 states, six Canadian provinces and five countries. SRS has maintained a reputation built on integrity and appreciation for the SRS customer base. With its incomparable user-friendly software, SRS strives to provide superior management solutions.

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Call: 800-797-4861

Thacker Caskets

iArrange by Thacker Caskets is a revolutionary virtual showroom interface that arranges and displays urns and caskets in 360-degree views. Online ordering, retail price customization and advanced search functionality aids for a seamless arrangement process. With the ability to create custom showrooms, iArrange provides you with built-in tools to merchandise products to improve the selling process and increase profits. Managing current and preneed arrangements, iArrange allows funeral homes to better monitor their key business insights. iArrange is a truly scalable program, and Thacker Caskets is continuously improving the interface to create the ultimate funeral home merchandising solution.

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Call: 800-637-8891

Wilbert Funeral Services

Wilbert Funeral Services Inc. is in the technology space with a cloud-based application helping funeral professionals educate families and select burial vaults. The no-cost Wilbert Educated Selection Process (ESP) is used for at-need and preneed, bringing efficiency and user-friendliness to the vault selection process. Display Animation and Cremation Animation are interactive monitors with onboard educational slides and video, guiding families on burial vaults or cremation products and services. WilbertDirect.com is an e-commerce website for cremation products where funeral professionals can hide their pricing to allow browsing side-by-side with families to select products and proof engraving.

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Call: 888-WILBERT

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